Dunk The Junk – Privacy Policy

Effective date: October 22, 2026

This privacy policy explains what information Dunk The Junk (“we,” “us,” or “our”) collects through our website, dunkthejunk.com, through our Facebook and Instagram ads, and when you call, text, or email us. It also explains how we use that information, who we share it with, and the choices you have.

Dunk The Junk is a locally owned junk removal business based in Carson City, Nevada.

1. Information we collect

We collect the following categories of information:

• Contact details: your name, phone number, and email address.

• Job details: your city or zip code, the address or general location of the pickup, a description of the items you want removed, photos you send us, access notes (such as stairs, gates, or parking), and your preferred pickup time.

• Messages: the content of calls, texts, emails, website contact form messages, and Facebook or Instagram messages you send us.

• Lead form answers: the information you submit through a Facebook or Instagram lead form (an “instant form”), such as your name, phone number, email, zip code, and answers to our questions about your job.

• Website usage information: information collected automatically when you visit our website, such as your IP address, browser and device type, pages viewed, how you arrived at our site, and general location (city level). This is collected with cookies and similar technologies, described in section 4.

We do not ask for and do not want sensitive information such as Social Security numbers or payment card numbers through our website, forms, or messages.

2. How we collect it

• Directly from you: when you fill out our website contact form, call, text, or email us, message us on Facebook or Instagram, or talk to us at a job.

• Through Meta lead ads: when you submit a Facebook or Instagram lead form, Meta Platforms, Inc. passes your submitted answers to us.

• Automatically: through Google Analytics and the Meta Pixel on our website (see section 4).

3. How we use your information

We use your information to:

• Respond to your questions and give you an estimate.

• Schedule, perform, and follow up on junk removal jobs.

• Contact you by phone, text, or email about your request.

• Ask you to leave a review after a job.

• Understand how people use our website and improve it.

• Measure how well our ads work, and show our ads to people who have visited our website or interacted with our ads.

• Keep basic business records and meet legal requirements.

If you contact us by text, standard message and data rates from your carrier may apply. You can ask us to stop texting you at any time by replying STOP or telling us.

4. Cookies, Google Analytics, and the Meta Pixel

Our website uses:

• Google Analytics, a web analytics service provided by Google LLC. It uses cookies to collect information about how visitors use our site. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

• The Meta Pixel, a tool provided by Meta Platforms, Inc. It helps us measure the results of our Facebook and Instagram ads and show ads to people who have visited our website. You can manage your ad preferences in your Facebook or Instagram settings at https://www.facebook.com/adpreferences.

 

Tracking across other websites: Google and Meta may collect information about your online activities over time and across different websites and online services when you use our website, and may use it under their own privacy policies. You can limit this by blocking or deleting cookies in your browser settings, using the opt-out tools above, or using your device’s ad tracking settings. Our website does not currently respond to “Do Not Track” browser signals.

5. Who we share information with

We do not sell your personal information. We share information only with these categories of third parties, and only as needed:

 

• Service providers that help us run our business, such as our website host and web designer, email and phone or text providers, and scheduling or record-keeping tools.

• Advertising and analytics providers, specifically Meta (Facebook and Instagram) and Google, as described in section 4.

• Disposal, donation, and recycling partners, but only the information needed to handle the items (we do not share your contact details with them unless needed).

• Legal and safety: government authorities or others when required by law, or to protect our rights, our customers, or the public.

• Business transfer: a buyer or successor if Dunk The Junk is sold or merged, in which case this policy would continue to apply to your information.

6. Your Nevada privacy rights: opt out of sale

We do not sell your personal information, and we have no plans to. Under Nevada law (NRS 603A), Nevada residents may submit a verified request directing us not to sell any covered information we have collected or will collect about them. To submit a request, email us at letsdunkthejunk@gmail.com with the subject line “Nevada Opt-Out Request,” and include your name and the phone number or email address you used with us so we can verify your request. We will respond within 60 days. If we need more time, we may extend this by up to 30 days and will let you know.

7. Reviewing, correcting, or deleting your information

You can ask to review the personal information we have about you, ask us to correct it, or ask us to delete it. Call or text (775) 683-1965 or email letsdunkthejunk@gmail.com. We will verify your identity by confirming your name and the phone number or email address you used with us, and we will respond within a reasonable time. We may need to keep some records when required by law or for legitimate business reasons, such as records of completed jobs.

 

To change what Meta or Google have collected about you, use your Facebook, Instagram, or Google account settings.

8. How long we keep information

We keep information only as long as we need it for the purposes in this policy:

 

• Estimates and leads that did not turn into a job: generally up to 2 years.

• Records of completed jobs, including invoices and related contact details: as long as needed for business, tax, and legal purposes.

• Lead form data stored in Meta’s systems: subject to Meta’s retention policies; we download what we need and delete leads we no longer need.

• Website analytics data: kept according to our Google Analytics retention settings.

 

When we no longer need information, we delete it or make it anonymous.

9. How we protect information

We use reasonable measures to protect your information, such as password-protected accounts and limiting access to people who need it to do the job. No method of storing or sending information is 100% secure, so we cannot guarantee absolute security.

10. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has sent us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If we make a material change, we will also post a notice on our website’s home page for at least 30 days. We encourage you to check this page periodically.

12. Contact us

If you have questions about this privacy policy or your information, contact:

 

Dunk The Junk Carson City, Nevada Phone or text: (775) 683-1965 Email: letsdunkthejunk@gmail.com Website: https://dunkthejunk.com